Support Plans
Enomaly’s Elastic Computing Platform (ECP) is a programmable virtual infrastructure that is designed to help manage virtual applications in the cloud. Deploying ECP will lead to significantly reduced administrative time and systems load, and it works alongside your current virtual data center, providing additional cost savings.
Enomaly offers three year-long support plans – Platinum, Gold and Silver.
| Silver | Gold | Platinum | |
|---|---|---|---|
| Type of Support | Web based technical support, including responses to incidents and remote access support when available |
Phone & Web-based support during Business Hours |
Phone & Web-based support during Business Hours |
| Extent of Support | Assistance with installation and configuration Assistance with patches and upgrade processes |
Assistance with installation and configuration Assistance with patches and upgrade processes | Assistance with installation and configuration Assistance with patches and upgrade processes Up to 10 hours of phone or email advice per physical server, on the following tasks:
|
| Upgrades and Updates (notification by email) | Yes | Yes | Yes |
| Incident Limit | 25 incidents per year | 50 incidents per year | 100 incidents per year |
| call 1-416-848-6036 or email us at sales@enomaly.com |
call 1-416-848-6036 or email us at sales@enomaly.com |
call 1-416-848-6036 or email us at sales@enomaly.com |
|
Bulk discount rates are available for support of more than 25 physical servers. Contact us for a quote.
"Business Hours” are from 10 AM to 6PM EST, Monday to Friday.
ECP is governed by AGPL.
Enomaly offers Enterprise ECP, a proprietary version of the Elastic Computing Platform, which may be licensed separately under our Enterprise License Agreement. Enomaly developed the Enterprise version to keep customizations that are particular to your business confidential. If you are interested in this option, please Read More.
Customer Support Portal
The Customer Support Portal provides 24/7 access for reporting new issues to the Enomaly team. Issues are prioritized by severity and are assigned to the appropriate account to be tracked for completion and resolution.Live Phone Support
Platinum and Gold Support subscribers enjoy live phone support during business hours.Guaranteed Support Time
Response time is prioritized based on your SLA (Service Level Agreement). However, The Enomaly support team is always striving to exceed your expectations and provide a fast response time. You can be rest assured that we will respond as quickly as possible to diagnose and resolve reported issues.When you sign up for any one of our Professional Support Plans, you gain more than web-based support for reporting new issues, you gain a partner committed to the success of your ECP deployment.
