Enomaly’s Elastic Computing Platform (ECP) is a programmable virtual infrastructure that is designed to help manage virtual applications in the cloud. Deploying ECP will lead to significantly reduced administrative time and systems load, and it works alongside your current virtual data center, providing additional cost savings.

Enomaly offers three year-long support plans – Platinum, Gold and Silver.

	Silver	Gold	Platinum
Type of Support	Web based technical support, including responses to incidents and remote access support when available	Phone & Web-based support during Business Hours	Phone & Web-based support during Business Hours
Extent of Support	Assistance with installation and configuration Assistance with patches and upgrade processes	Assistance with installation and configuration Assistance with patches and upgrade processes	Assistance with installation and configuration Assistance with patches and upgrade processes Up to 10 hours of phone or email advice per physical server, on the following tasks: Cluster Architecture Virtual Machine Design Application Design
Upgrades and Updates (notification by email)	Yes	Yes	Yes
Incident Limit	25 per year	50 per year	100 per year
	Buy Now	Buy Now	Buy Now

Bulk discount rates are available for support of more than 25 physical servers. Contact us for a quote.

"Business Hours” are from 10 AM to 6PM EST, Monday to Friday.

ECP is governed by AGPL.

Enomaly offers Enterprise ECP, a proprietary version of the Elastic Computing Platform, which may be licensed separately under our Enterprise License Agreement. Enomaly developed the Enterprise version to keep customizations that are particular to your business confidential. If you are interested in this option, please Read More.

Customer Support Portal

The Customer Support Portal provides 24/7 access for reporting new issues to the Enomaly team. Issues are prioritized by severity and are assigned to the appropriate account to be tracked for completion and resolution.

Live Phone Support

Platinum and Gold Support subscribers enjoy live phone support during business hours.

Guaranteed Support Time

Response time is prioritized based on your SLA (Service Level Agreement). However, The Enomaly support team is always striving to exceed your expectations and provide a fast response time. You can be rest assured that we will respond as quickly as possible to diagnose and resolve reported issues.

When you sign up for any one of our Professional Support Plans, you gain more than web-based support for reporting new issues, you gain a partner committed to the success of your ECP deployment.